Passenger information systems (PIS)
Information systems for passengers include visual and acoustic information systems in vehicles, at stations, on the Internet, on mobile applications and information systems for the blind and the handicapped.
Information systems are not only used to inform passengers of departures and arrivals: they are complex tools that increase passenger comfort, allow them to better use the transport system, deal with extraordinary situations and avoid possible transport problems. This contributes toward a greater level of satisfaction with the carrier's services in general.
Vehicle information systems
Vehicle information systems consist of external information panels that mainly provide information on the type of service, the route and the final destination. Using boards, panels, displays and loudspeakers, internal information systems inform passengers about the details of services, the current and next stop, transfers, transport restrictions, changes and extraordinary situations. Information can be shown automatically, with the assistance of the driver or remotely from dispatching centre. With advanced systems, interactive solutions can also be designed in which passengers can actively look for transport information. The option of using vehicle information devices to display paid advertisements is also useful.
Station information systems
The variability of information systems at stations and stops is almost unlimited: from simple DOT-LED boards and LCD displays and loudspeakers to interactive information kiosks or multi-purpose terminals. In addition to information, these also allow passengers to plan connections, make bookings or buy tickets.
Online connections and mobile devices
If required, information systems can be broadened to Internet environment, mobile applications or the applications used by cooperating parties and connected systems.
Information systems for the blind
The systems consist of a set of portable, mobile and stationary devices that are used to provide acoustic and voice information and easier orientation for the blind and visually-impaired. I addition, these devices inform drivers that they are carrying blind or handicapped passengers.
The blind can use a pocket transmitter or their stick to request an acoustic announcement of a vehicle, the destination etc. If they decide to get on to the vehicle, they send a notice to the driver, who can make it easier for passengers to get on and keep an eye on their safety. Getting off the vehicle is handled in much the same way.
Other software is used to make sure a whole range of advanced functions can be used in the system according to the carrier's requirements.